Refund policy
Return & Refund Policy – Fastzy.in
At Fastzy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Please read our Return & Refund Policy carefully.
Return Eligibility
You may request a return or replacement if:
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You received a damaged product
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You received a defective item
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You received a wrong product
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The product is missing parts or incomplete
Return requests must be raised within 48 hours of delivery.
Non-Returnable Items
The following items are not eligible for return:
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Used or damaged products caused by customer handling
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Products without original packaging
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Items returned after the allowed return window
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Personal care or hygiene products (if opened or used)
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Clearance or final sale items (if mentioned)
Return Request Process
To initiate a return:
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Email us at fastzycare@gmail.com
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Mention your Order ID
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Share clear photos/videos of the product showing the issue
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Provide a brief description of the problem
Our support team will review your request within 24–48 working hours.
Replacement Policy
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Approved cases will receive a replacement product at no extra cost.
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Replacement delivery timelines follow standard shipping durations.
Refund Policy
Refunds are provided only in eligible situations such as:
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Replacement not available
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Product out of stock
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Verified return approved by our support team
Refund Method
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Prepaid Orders: Refund credited to original payment method.
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Cash on Delivery (COD) Orders: Refund processed via bank transfer or UPI after confirmation.
Refund processing time: 5–7 business days after approval.
Reverse Pickup
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Reverse pickup will be arranged where service is available.
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In some locations, customers may need to self-ship the product. Shipping reimbursement may be provided upon approval.
Order Cancellation
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Orders can be cancelled before shipment confirmation.
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Once shipped, cancellation requests may not be accepted.
Important Notes
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Unboxing video is recommended for faster claim approval.
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Fastzy reserves the right to deny requests if policy conditions are not met.
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Abuse of return policy may lead to restriction of future orders.
Contact Us
For return or refund assistance:
📧 Email: fastzycare@gmail.com
🌐 Website: fastzy.in
Thank you for shopping with Fastzy — we aim to provide fast, reliable, and hassle-free service.